Flight compensation Turkish Airlines:
Vienna — Ankara

How to be compensated by Turkish Airlines on the Vienna (VIE) - Ankara (ESB) line

No one likes waiting for hours at the airport. If Turkish Airlines did not respect its scheduled times for your Vienna - Ankara flight, the law is on your side.

Fortunately, for this specific route with a distance of 1 578 km, EC Regulation 261/2004 requires Turkish Airlines to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Turkish Airlines Vienna - Ankara is eligible?

For an Turkish Airlines flight from Vienna to Ankara, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

An unexpected cancellation or a diverted flight from Vienna International Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Turkish Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Ankara.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Turkish Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Turkish Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Vienna - Ankara trip is due to an internal strike within Turkish Airlines, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Turkish Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Vienna airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Vienna International Airport airport, Turkish Airlines is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Vienna International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Turkish Airlines?

The amicable route with Turkish Airlines to recover 400 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Turkish Airlines.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Vienna to Esenbo?a International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Turkish Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Turkish Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.