Flight compensation US Airways:
Bilbao — Lisbon

Claim and compensation for flight US Airways Bilbao - Lisbon

Your claim for compensation for the US Airways flight from Bilbao to Lisbon deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

Given the route between Bilbao and Lisbon (724 km), the European scale provides automatic financial protection in case of failure by US Airways.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if US Airways is a non-EU airline, if the flight takes off from Bilbao Airport, the European regulation applies in full.

How to know if the flight US Airways Bilbao - Lisbon is eligible?

Don't confuse ticket refund and legal compensation! Even if US Airways offers you a voucher for your Bilbao - Lisbon flight, you can still claim the 250 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Bilbao, the regulation applies in the same way.

What are the conditions for US Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Bilbao airport.
• Airline responsibility: The problem must be attributable to US Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your US Airways compensation

Don't be fooled by US Airways's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, US Airways is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Bilbao airport in case of prolonged wait?

Don't buy your food without first asking US Airways for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Bilbao Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from US Airways?

It is strongly recommended to keep your US Airways boarding pass and any communication relating to the delay suffered at Bilbao Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight BIO-LIS to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Bilbao to Lisbon Portela Airport can drag on if you don't follow up.

A collective action on the US Airways flight from Bilbao can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take US Airways's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company US Airways will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.