Flight compensation VOLOTEA Airways:
Bilbao — Venice

Legal right to compensation: VOLOTEA Airways flight between Bilbao and Venice

If your trip departing from Bilbao Airport and arriving at Venezia / Tessera - Marco Polo Airport operated by VOLOTEA Airways was disrupted, you are not alone against the airline.

By taking off from Bilbao Airport, you are protected by the EU's legal framework. The distance of 1 235 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from VOLOTEA Airways, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight VOLOTEA Airways Bilbao - Venice is eligible?

To determine if your trip between Bilbao and Venice entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 235 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for VOLOTEA Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Venice.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Bilbao airport.
• Airline responsibility: The problem must be attributable to VOLOTEA Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your VOLOTEA Airways compensation

Don't be fooled by VOLOTEA Airways's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Bilbao Airport or European air traffic control is an external cause over which VOLOTEA Airways has no control.

What are your rights at Bilbao airport in case of prolonged wait?

During these long hours of waiting in the Bilbao Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Bilbao Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from VOLOTEA Airways?

It is strongly recommended to keep your VOLOTEA Airways boarding pass and any communication relating to the delay suffered at Bilbao Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from VOLOTEA Airways. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against VOLOTEA Airways on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Bilbao - Venice line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.