Flight compensation VOLOTEA Airways:
Bordeaux — Florence

How to be compensated by VOLOTEA Airways on the Bordeaux (BOD) - Florence (FLR) line

No one likes waiting for hours at the airport. If VOLOTEA Airways did not respect its scheduled times for your Bordeaux - Florence flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 954 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight VOLOTEA Airways Bordeaux - Florence is eligible?

The compensation for flight BOD-FLR is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If VOLOTEA Airways sold more seats than planned and you stay on the tarmac at Bordeaux, the 250 € compensation is automatic.

What are the conditions for VOLOTEA Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Florence.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Bordeaux airport.
• Airline responsibility: The problem must be attributable to VOLOTEA Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your VOLOTEA Airways compensation

Not all strikes exempt the company from its obligations. If the delay of your Bordeaux - Florence trip is due to an internal strike within VOLOTEA Airways, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Bordeaux or European air traffic control is an external cause over which VOLOTEA Airways has no control.

What are your rights at Bordeaux airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. VOLOTEA Airways must ensure the well-being of its passengers stuck at Bordeaux.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Bordeaux and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from VOLOTEA Airways?

Getting justice against carrier VOLOTEA Airways requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of VOLOTEA Airways.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from VOLOTEA Airways. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against VOLOTEA Airways on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take VOLOTEA Airways's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.