Flight compensation VOLOTEA Airways:
Malaga — Bordeaux

Legal right to compensation: VOLOTEA Airways flight between Malaga and Bordeaux

If your trip departing from Malaga and arriving at Bordeaux operated by VOLOTEA Airways was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 961 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if VOLOTEA Airways is a non-EU airline, if the flight takes off from Malaga, the European regulation applies in full.

How to know if the flight VOLOTEA Airways Malaga - Bordeaux is eligible?

To determine if your trip between Malaga and Bordeaux entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 961 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for VOLOTEA Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Bordeaux.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Malaga airport.
• Airline responsibility: The problem must be attributable to VOLOTEA Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your VOLOTEA Airways compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by VOLOTEA Airways staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Malaga - Bordeaux flight.

What are your rights at Malaga airport in case of prolonged wait?

Don't buy your food without first asking VOLOTEA Airways for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Malaga remains valid. The hotel is due if VOLOTEA Airways offsets your flight by one night.

Steps: how to get your 250 € from VOLOTEA Airways?

For your Malaga - Bordeaux trip, every minute counts. Note the reasons given by VOLOTEA Airways staff at the Malaga counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like VOLOTEA Airways to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Malaga - Bordeaux section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from VOLOTEA Airways is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 250 €, don't compromise with VOLOTEA Airways without the opinion of a professional who knows the real value of your prejudice at Malaga.