Flight compensation VOLOTEA Airways:
Naples — Genoa

Legal right to compensation: VOLOTEA Airways flight between Naples and Genoa

Your claim for compensation for the VOLOTEA Airways flight from Naples to Genoa deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

By taking off from Naples, you are protected by the EU's legal framework. The distance of 594 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from VOLOTEA Airways, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight VOLOTEA Airways Naples - Genoa is eligible?

Check your actual arrival time at Genoa. If VOLOTEA Airways made you wait more than three hours on the tarmac at Genova / Sestri Cristoforo Colombo Airport, your claim is legitimate.

Also note that the distance of 594 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for VOLOTEA Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Genoa.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Naples airport.
• Airline responsibility: The problem must be attributable to VOLOTEA Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your VOLOTEA Airways compensation

Not all strikes exempt the company from its obligations. If the delay of your Naples - Genoa trip is due to an internal strike within VOLOTEA Airways, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, VOLOTEA Airways is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Naples airport in case of prolonged wait?

If Naples airport becomes your temporary residence because of VOLOTEA Airways, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Naples remains valid. The hotel is due if VOLOTEA Airways offsets your flight by one night.

Steps: how to get your 250 € from VOLOTEA Airways?

It is strongly recommended to keep your VOLOTEA Airways boarding pass and any communication relating to the delay suffered at Naples airport. These documents will be vital for your case.

By entrusting your case regarding flight NAP-GOA to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from VOLOTEA Airways. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against VOLOTEA Airways on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Naples - Genoa line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.