Flight compensation VOLOTEA Airways:
Palermo — Genoa

Refund and compensation VOLOTEA Airways: route Palermo to Genoa

If your trip departing from Palermo / Punta Raisi Airport and arriving at Genova / Sestri Cristoforo Colombo Airport operated by VOLOTEA Airways was disrupted, you are not alone against the airline.

Given the route between Palermo and Genoa (779 km), the European scale provides automatic financial protection in case of failure by VOLOTEA Airways.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if VOLOTEA Airways is a non-EU airline, if the flight takes off from Palermo / Punta Raisi Airport, the European regulation applies in full.

How to know if the flight VOLOTEA Airways Palermo - Genoa is eligible?

Don't confuse ticket refund and legal compensation! Even if VOLOTEA Airways offers you a voucher for your Palermo - Genoa flight, you can still claim the 250 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Palermo, the regulation applies in the same way.

What are the conditions for VOLOTEA Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Genoa.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Palermo airport.
• Airline responsibility: The problem must be attributable to VOLOTEA Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your VOLOTEA Airways compensation

When a social movement disrupts your itinerary to Genova / Sestri Cristoforo Colombo Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Palermo / Punta Raisi Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Palermo airport in case of prolonged wait?

If Palermo / Punta Raisi Airport airport becomes your temporary residence because of VOLOTEA Airways, know that your essential needs must be covered by the carrier.

Your forced stay at Palermo shouldn't cost you a penny more than originally planned for your PMO-GOA trip.

Steps: how to get your 250 € from VOLOTEA Airways?

Starting a procedure against VOLOTEA Airways for a flight from Palermo to Genoa can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight PMO-GOA to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

A frequent question concerns processing times. A claim filed directly with VOLOTEA Airways customer service can take several weeks or even months before getting a response.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and VOLOTEA Airways systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from VOLOTEA Airways is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Palermo / Punta Raisi Airport airport to prove their faults.