Flight compensation VOLOTEA Airways:
Tenerife — Bordeaux

VOLOTEA Airways passengers Tenerife-Bordeaux: your guide to get compensated

You travelled with VOLOTEA Airways from Tenerife to Bordeaux and the flight was disrupted? EU law mandates compensation when the airline is at fault.

Given the route between Tenerife and Bordeaux (2 335 km), the EU scale provides for automatic protection in case of a breach by VOLOTEA Airways. Medium-haul flights attract a substantial indemnity.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Good to know? Even if VOLOTEA Airways is a airline based outside the EU, if the flight takes off from Tenerife South Airport, CE 261 applies in full.

How to know if the flight VOLOTEA Airways Tenerife - Bordeaux is eligible?

Be sure to keep your boarding pass for the VOLOTEA Airways TFS→BOD flight. They constitute the essential proof of your check-in.

What many don't know: you have 5 years in France to submit your request against VOLOTEA Airways for the Tenerife-Bordeaux flight. Don't think it's too late even after several months.

What are the conditions for VOLOTEA Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Bordeaux.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to VOLOTEA Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your VOLOTEA Airways compensation

Don't be misled by VOLOTEA Airways's vague terms: a "wildcat" or declared strike is the operational burden of the airline. Regardless of distance, the principle remains identical for strikes.

Important nuance: if the cancellation is directly attributable to air traffic control, VOLOTEA Airways is exempted from the obligation to pay the 400€ compensation, while maintaining its duty of assistance.

What are your rights at Tenerife airport in case of prolonged wait?

Don't buy your food without first asking coupons from VOLOTEA Airways. If you advance costs, save your invoices diligently.

The regulation is very clear: assistance is not an optional courtesy from VOLOTEA Airways. It is a regulatory requirement that can be sanctioned.

Steps: how to get your 400 € from VOLOTEA Airways?

It is strongly recommended to keep your VOLOTEA Airways boarding pass and all communications regarding the delay at Tenerife South Airport. These documents are crucial for supporting your case.

If you don't have the time for lengthy email exchanges, delegating your claim to specialists is the fastest way to see your 400€ credited in your account.

How long does it take to get the 400 € compensation?

Don't give up faced with VOLOTEA Airways's silence. It's a deliberate tactic to discourage claimants. Data confirms that over 80% of passengers give up along the way.

Technology now allow you to track in real time the progress of your claim against VOLOTEA Airways via an app. For a medium-haul, expect around 6 to 10 weeks with an expert.

What to do faced with silence or refusal from the airline?

Don't believe VOLOTEA Airways's letter stating that Tenerife's airport was hit by weather without checking official reports.

Specialist lawyers have a extensive catalogue of judgments against VOLOTEA Airways, which is a decisive advantage in negotiations.