Flight compensation Aegean Airlines:
Athens — Duesseldorf

Legal right to compensation: Aegean Airlines flight between Athens and Duesseldorf

If your trip departing from Eleftherios Venizelos International Airport and arriving at Dusseldorf International Airport operated by Aegean Airlines was disrupted, you are not alone against the airline.

By taking off from Eleftherios Venizelos International Airport, you are protected by the EU's legal framework. The distance of 2 003 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Aegean Airlines is a non-EU airline, if the flight takes off from Eleftherios Venizelos International Airport, the European regulation applies in full.

How to know if the flight Aegean Airlines Athens - Duesseldorf is eligible?

To determine if your trip between Athens and Duesseldorf entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Athens, the regulation applies in the same way.

What are the conditions for Aegean Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Duesseldorf.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Athens airport.
• Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aegean Airlines compensation

When a social movement disrupts your itinerary to Dusseldorf International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Eleftherios Venizelos International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Athens airport in case of prolonged wait?

Don't buy your food without first asking Aegean Airlines for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Eleftherios Venizelos International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Aegean Airlines?

For your Athens - Duesseldorf trip, every minute counts. Note the reasons given by Aegean Airlines staff at the Eleftherios Venizelos International Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

On the ATH-DUS line, delays can vary according to the reactivity of Aegean Airlines's legal department.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Aegean Airlines is often a maneuver to encourage the traveler to abandon their 400 €.

For your 400 €, don't compromise with Aegean Airlines without the opinion of a professional who knows the real value of your prejudice at Athens.