Flight compensation All Nippon Airways:
Duesseldorf — Tokyo

How to be compensated by All Nippon Airways on the Duesseldorf (DUS) - Tokyo (NRT) line

From Dusseldorf International Airport airport, your departure with All Nippon Airways to Tokyo didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 9 331 km of flight, the company All Nippon Airways is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight All Nippon Airways Duesseldorf - Tokyo is eligible?

The compensation for flight DUS-NRT is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Dusseldorf International Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for All Nippon Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Tokyo.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Duesseldorf airport.
• Airline responsibility: The problem must be attributable to All Nippon Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your All Nippon Airways compensation

A work stoppage of All Nippon Airways crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, All Nippon Airways is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Duesseldorf airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. All Nippon Airways must ensure the well-being of its passengers stuck at Duesseldorf.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Dusseldorf International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 600 € from All Nippon Airways?

The amicable route with All Nippon Airways to recover 600 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of All Nippon Airways.

How long does it take to get the 600 € compensation?

Airlines like All Nippon Airways sometimes prioritize cases defended by law firms to avoid late interests.

By entrusting the recovery of your 600 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Duesseldorf - Tokyo line.

In the last instance, it is the summons to court that often unlocks the payment. The company All Nippon Airways will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.