Flight compensation Austrian Airlines:
Vienna — Tenerife

How to be compensated by Austrian Airlines on the Vienna (VIE) - Tenerife (TFS) line

No one likes waiting for hours at the airport. If Austrian Airlines did not respect its scheduled times for your Vienna - Tenerife flight, the law is on your side.

Fortunately, for this specific route with a distance of 3 613 km, EC Regulation 261/2004 requires Austrian Airlines to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Austrian Airlines Vienna - Tenerife is eligible?

For an Austrian Airlines flight from Vienna to Tenerife, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

An unexpected cancellation or a diverted flight from Vienna International Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for Austrian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Tenerife.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Austrian Airlines compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Austrian Airlines staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Vienna - Tenerife flight.

What are your rights at Vienna airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Vienna International Airport airport, Austrian Airlines is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Vienna International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 600 € from Austrian Airlines?

The amicable route with Austrian Airlines to recover 600 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Austrian Airlines.

How long does it take to get the 600 € compensation?

A frequent question concerns processing times. A claim filed directly with Austrian Airlines customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Vienna - Tenerife section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Austrian Airlines is often a maneuver to encourage the traveler to abandon their 600 €.

DGAC or its European equivalents can be slow. A private court proceeding against Austrian Airlines is often more striking.