Disrupted flight (EC 261/2004)

Flight compensation CityJet:
London — Rotterdam

Planned legal compensation: 250 €

Was your flight between London City Airport (LCY) and Rotterdam Airport (RTM) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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CE 261 payout: CityJet flight London → Rotterdam

No one enjoys being stranded in the terminal. If CityJet didn't honour its scheduled times for your London - Rotterdam flight, the law is on your side.

Regardless of the fare €50 or €500, the indemnity is fixed: 250€ per passenger. {The distance|The 306 km} is what counts, not the fare. On this short flight, the fixed compensation is guaranteed.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: London City Airport (LCY)
  • Arrival airport: Rotterdam Airport (RTM)
  • Flight distance: 306 km (~0h23)
  • Applicable compensation: 250 €

Bear in mind: only genuine force majeure (exceptional conditions, ATC restrictions, political instability) exempt CityJet from this obligation. In all other cases, compensation must be paid.

How to know if the flight CityJet London - Rotterdam is eligible?

The compensation for LCY→RTM is redress for the inconvenience caused, not just a refund of airport taxes. For this short-haul flight, the 3-hour threshold remains the key criterion.

An sudden suppression or a rerouted flight from London City Airport without a satisfactory solution qualifies for the same 250€ indemnity.

What are the conditions for CityJet to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Rotterdam.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at London airport.
  • Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from London, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your CityJet compensation

When industrial action disrupts your journey to Rotterdam Airport, {the airline|CityJet} will often try to refuse the claim. However, a strike by its employees no longer constitutes, according to case law, an exempting circumstance.

The distinction is subtle but essential. By consulting aviation experts, they will verify in official records the actual cause of the delay recorded on the day of your London - Rotterdam flight.

What are your rights at London airport in case of prolonged wait?

Too many passengers don't know that CityJet must offer them sustenance and contact means throughout the delay at London City Airport. It's a legal obligation, not a bonus.

If your replacement flight is only the next day, CityJet must also cover your hotel night close to London City Airport and the shuttle transfer between the airport and accommodation.

Steps: how to get your 250 € from CityJet?

The formal letter of claim and gathering evidence of the delay at Rotterdam Airport (boarding pass) are essential steps to pressure {the airline|CityJet}.

Partner LegalTech services have tools to verify CityJet's actual flight records and dismantle unfounded arguments.

How long does it take to get the 250 € compensation?

On the LCY→RTM line, delays can differ depending on the responsiveness of CityJet's legal department.

Obtaining 250€ has never been easier thanks to integration between recovery services and CityJet's records.

What to do faced with silence or refusal from the airline?

An unfounded refusal from CityJet is a practice that experts know perfectly how to counter by invoking the relevant provisions of Regulation 261.

The national CAA or its EU equivalents can be slow. A private legal action against CityJet is often faster. For short-haul, the local small claims court is often competent.

Help & Information

Frequently Asked Questions: Flight London - Rotterdam

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled CityJet flight from London to Rotterdam?

According to European Regulation EC 261/2004, the distance between LCY and RTM being 306 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from CityJet?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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