Flight compensation CityJet:
Paris — London

Procedure: CityJet flight compensation from Paris to London

No one likes waiting for hours at the airport. If CityJet did not respect its scheduled times for your Paris - London flight, the law is on your side.

Fortunately, for this specific route with a distance of 351 km, EC Regulation 261/2004 requires CityJet to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight CityJet Paris - London is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at London City Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, CityJet owes you 250 €.

Keeping your travel documents for the CityJet ORY-LCY flight is crucial to prove that you were present at boarding at Paris.

What are the conditions for CityJet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Paris airport.
• Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

The impact of a strike on your CityJet compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by CityJet staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Paris-Orly Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Paris airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Paris-Orly Airport, CityJet must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Paris-Orly Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from CityJet?

The formal notice letter and the collection of evidence of delay at London City Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual CityJet flight logs and contradict false weather excuses.

How long does it take to get the 250 € compensation?

On the ORY-LCY line, delays can vary according to the reactivity of CityJet's legal department.

If your file is particularly solid regarding the incident occurred on the Paris - London section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by CityJet is often a maneuver to encourage the traveler to abandon their 250 €.

DGAC or its European equivalents can be slow. A private court proceeding against CityJet is often more striking.