Flight compensation CityJet:
Rotterdam — London

Legal right to compensation: CityJet flight between Rotterdam and London

If your trip departing from Rotterdam Airport and arriving at London City Airport operated by CityJet was disrupted, you are not alone against the airline.

By taking off from Rotterdam Airport, you are protected by the EU's legal framework. The distance of 306 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like CityJet.

How to know if the flight CityJet Rotterdam - London is eligible?

Check your actual arrival time at London. If CityJet made you wait more than three hours on the tarmac at London City Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for CityJet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rotterdam airport.
• Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

The impact of a strike on your CityJet compensation

Don't be fooled by CityJet's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, CityJet is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Rotterdam airport in case of prolonged wait?

If Rotterdam Airport airport becomes your temporary residence because of CityJet, know that your essential needs must be covered by the carrier.

Your forced stay at Rotterdam shouldn't cost you a penny more than originally planned for your RTM-LCY trip.

Steps: how to get your 250 € from CityJet?

Starting a procedure against CityJet for a flight from Rotterdam to London can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 250 € without stress.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Rotterdam to London City Airport can drag on if you don't follow up.

A collective action on the CityJet flight from Rotterdam can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Rotterdam - London line.

In the last instance, it is the summons to court that often unlocks the payment. The company CityJet will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.