Flight compensation CityJet:
Rotterdam — London

Your entitlement: CityJet flight from Rotterdam to London

If your flight from Rotterdam Airport to London City Airport flown by CityJet was impacted, the law protects you when dealing with the airline.

Seize this entitlement: the CityJet flight Rotterdam → London (306 km) entitles you to 250€ compensation under EU regulation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

CE 261/2004 is one of the most advanced consumer protection frameworks in the world. All affected travellers would benefit from making use of it.

How to know if the flight CityJet Rotterdam - London is eligible?

Make sure to save your travel documents for the CityJet RTM-LCY flight. They are the essential proof of your presence on board.

An upgrade or downgrade doesn't affect your right to 250€ if the original incident qualifies under Regulation 261. The amount stays fixed at this short-haul tier.

What are the conditions for CityJet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rotterdam airport.
• Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

The impact of a strike on your CityJet compensation

Not all strike{s} exempt the airline from its obligations. If your Rotterdam - London delay was caused by an staff strike at CityJet, the CJEU have confirmed that this entitles you to a payout.

Important nuance: if the cancellation is directly attributable to air traffic control, CityJet is exempted from the obligation to pay the 250€ compensation, while maintaining its duty of assistance.

What are your rights at Rotterdam airport in case of prolonged wait?

On top of the {financial compensation|250€ indemnity}, EU regulation guarantees what is known as a "right to care". If your flight is delayed at Rotterdam Airport, CityJet must provide you at no cost with food and drinks proportionate to the delay.

Even in extraordinary circumstances, the right to assistance at Rotterdam remains valid. The hotel is owed if CityJet pushes your flight by a day.

Steps: how to get your 250 € from CityJet?

The battle to recover 250€ from CityJet starts with sending a formal complaint. {Without a response within 6 weeks|If CityJet doesn't reply}, court action is the next step.

Thousands passengers have already recovered their indemnity through these services. Your turn for CityJet Rotterdam→London?

How long does it take to get the 250 € compensation?

Many claimants wait more than half a year for a response from CityJet. An specialist can cut the delay considerably.

Digital tools now make it possible to monitor the status of your claim against CityJet through an online dashboard. Short-haul cases are often resolved more quickly.

What to do faced with silence or refusal from the airline?

Data shows that a majority of first rejections from CityJet don't hold up when challenged by a documented counter-claim. Don't stop at the first hurdle.

{Facing a refusal|If CityJet persists}, three options exist: approaching the aviation authority, mediation, or court proceedings. An expert will guide you the most effective channel for {your situation|the Rotterdam→London case}.