Flight compensation Germanwings:
Heraklion — Hannover

Refund and compensation Germanwings: route Heraklion to Hannover

The HER - HAJ route operated by Germanwings experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Heraklion International Nikos Kazantzakis Airport, you are protected by the EU's legal framework. The distance of 2 262 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Germanwings is a non-EU airline, if the flight takes off from Heraklion International Nikos Kazantzakis Airport, the European regulation applies in full.

How to know if the flight Germanwings Heraklion - Hannover is eligible?

Check your actual arrival time at Hannover. If Germanwings made you wait more than three hours on the tarmac at Hannover Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Germanwings to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Hannover.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Heraklion airport.
• Airline responsibility: The problem must be attributable to Germanwings (technical problem, sick crew, scheduling...).

The impact of a strike on your Germanwings compensation

Don't be fooled by Germanwings's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Heraklion, assistance (meals/hotel) remains mandatory for Germanwings.

What are your rights at Heraklion airport in case of prolonged wait?

Don't buy your food without first asking Germanwings for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Heraklion remains valid. The hotel is due if Germanwings offsets your flight by one night.

Steps: how to get your 400 € from Germanwings?

Starting a procedure against Germanwings for a flight from Heraklion to Hannover can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight HER-HAJ to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Heraklion to Hannover Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Germanwings on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Heraklion - Hannover line.

Experts in aviation law have a colossal history of Germanwings convictions, which is a decisive advantage.