Flight compensation TOM:
Tenerife — Birmingham

How to be compensated by TOM on the Tenerife (TFS) - Birmingham (BHX) line

No one likes waiting for hours at the airport. If TOM did not respect its scheduled times for your Tenerife - Birmingham flight, the law is on your side.

Fortunately, for this specific route with a distance of 2 978 km, EC Regulation 261/2004 requires TOM to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TOM Tenerife - Birmingham is eligible?

The compensation for flight TFS-BHX is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If TOM sold more seats than planned and you stay on the tarmac at Tenerife South Airport, the 400 € compensation is automatic.

What are the conditions for TOM to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Birmingham.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to TOM (technical problem, sick crew, scheduling...).

The impact of a strike on your TOM compensation

A work stoppage of TOM crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Even if 400 € is not payable due to an external strike at Tenerife, assistance (meals/hotel) remains mandatory for TOM.

What are your rights at Tenerife airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Tenerife South Airport, TOM must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Tenerife South Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from TOM?

The formal notice letter and the collection of evidence of delay at Birmingham International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual TOM flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Tenerife to Birmingham International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against TOM on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.