Indemnização voo Austrian Airlines:
Innsbruck — Frankfurt

Recupere a sua indemnização voo Austrian Airlines Innsbruck - Frankfurt

Todos os anos, milhares de passageiros sofrem perturbações na rota Innsbruck → Frankfurt com a Austrian Airlines. Poucos sabem que podem reclamar uma indemnização legal.

Graças ao Regulamento CE 261, os passageiros afetados por perturbações numa rota de 370 km podem exigir uma indemnização fixa à {transportadora|Austrian Airlines}.

Porque tem direito a 250 €?

O Regulamento europeu CE 261/2004 é muito rigoroso quanto aos direitos dos passageiros aéreos. O montante da indemnização fixa não depende do preço do bilhete, mas apenas da distância de voo.

Lembre-se que esta lei se aplica quer viaje em económica ou executiva, e seja qual for a cidadania do passageiro.

Como saber se o voo Austrian Airlines Innsbruck - Frankfurt é elegível?

In practice, to be eligible, your actual arrival at Frankfurt am Main International Airport must have occurred at least 180 minutes behind the original timetable.

Save your travel documents for the Austrian Airlines INN-FRA flight — they are crucial to demonstrate you were checked in for boarding at Innsbruck.

Quais as condições para a Austrian Airlines o indemnizar?

• Atraso na chegada: Chegou com mais de 3 horas de atraso a Frankfurt.
• Cancelamento: A companhia cancelou o voo menos de 14 dias antes da partida.
• Overbooking: Foi recusado o embarque contra a sua vontade no aeroporto de Innsbruck.
• Responsabilidade da companhia: O problema deve ser imputável à Austrian Airlines (problema técnico, tripulação doente, planeamento...).

O impacto de uma greve na sua indemnização Austrian Airlines

Not every strike{s} release the airline from its duties. If your Innsbruck → Frankfurt delay was caused by an internal strike at Austrian Airlines, EU courts have recently ruled that compensation is owed.

It's worth noting that the obligation to prove rests on Austrian Airlines. It is the carrier's responsibility to demonstrate that the disruption of your Innsbruck-Frankfurt flight results from a truly unforeseeable event.

Quais são os seus direitos no aeroporto de Innsbruck em caso de espera prolongada?

Once the delay exceeds the legal trigger, i.e. 2 hours for flights ≤1500 km, Austrian Airlines is obliged to deliver the required assistance to every passenger{s} stranded at Innsbruck.

Don't forget to demand a official attestation from Austrian Airlines staff at Innsbruck Airport. This certificate is crucial for your case later on.

Passos: como obter os seus 250 € junto da Austrian Airlines?

Get organised: capture the information screens at Innsbruck Airport indicating the cancellation, keep your expense receipts and note flight numbers.

Through expert tools, your case can be initiated in a few clicks. Their algorithms instantly analyse Austrian Airlines's flight data for Innsbruck-Frankfurt.

Quanto tempo demora a receber a indemnização de 250 €?

Don't give up faced with Austrian Airlines's silence. It's a deliberate tactic to discourage claimants. Data confirms that over 80% of passengers give up along the way.

Technology now allow you to monitor the progress of your claim against Austrian Airlines on your phone. Short-haul cases are often resolved more quickly.

O que fazer perante o silêncio ou recusada da companhia?

Don't take at face value Austrian Airlines's email claiming that Innsbruck's airport was blocked by snow without consulting certified METAR data.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.