Indemnização voo Swiss International Air Lines:
Barcelona — Zurich

Direito à indemnização legal: voo Swiss International Air Lines entre Barcelona e Zurich

A rota BCN - ZRH da Swiss International Air Lines sofreu uma perturbação. Seja qual for a causa, poderá ter direito a uma indemnização legal.

Com 857 km entre Barcelona International Airport e Zurich, o regulamento europeu garante-lhe uma indemnização fixa de 250€ por passageiro.

Porque tem direito a 250 €?

O Regulamento europeu CE 261/2004 é muito rigoroso quanto aos direitos dos passageiros aéreos. O montante da indemnização fixa não depende do preço do bilhete, mas apenas da distância de voo.

Não se trata de um cortesia da Swiss International Air Lines, mas de uma exigência regulamentar que se aplica a todos os voos sujeitos ao âmbito da diretiva.

Como saber se o voo Swiss International Air Lines Barcelona - Zurich é elegível?

Be sure to keep your travel documents for the Swiss International Air Lines BCN→ZRH flight. They constitute the essential proof of your presence on board.

In the case of a flight suppression, if you were informed fewer than two weeks before your departure from Barcelona, the CE 261 applies equally.

Quais as condições para a Swiss International Air Lines o indemnizar?

• Atraso na chegada: Chegou com mais de 3 horas de atraso a Zurich.
• Cancelamento: A companhia cancelou o voo menos de 14 dias antes da partida.
• Overbooking: Foi recusado o embarque contra a sua vontade no aeroporto de Barcelona.
• Responsabilidade da companhia: O problema deve ser imputável à Swiss International Air Lines (problema técnico, tripulação doente, planeamento...).

O impacto de uma greve na sua indemnização Swiss International Air Lines

The EU Court of Justice has clearly stated: internal industrial action do not constitute extraordinary circumstances for airlines. This ruling is binding across the entire EU.

Even if the 250€ are not owed due to an external strike at Barcelona, care (food/accommodation) remains the responsibility of Swiss International Air Lines. Never forget this.

Quais são os seus direitos no aeroporto de Barcelona em caso de espera prolongada?

On top of the {financial compensation|250€ indemnity}, EU regulation guarantees what is known as a "right to care". If your flight is delayed at Barcelona International Airport, Swiss International Air Lines must provide you at no cost with food and drinks proportionate to the delay.

The complete chain of care comprises: drinks and snacks, full meals proportionate to the wait, calls or emails, and hotel with shuttles if an overnight stay is needed. All of this paid by Swiss International Air Lines.

Passos: como obter os seus 250 € junto da Swiss International Air Lines?

The battle to recover 250€ from Swiss International Air Lines starts with sending a formal complaint. {Without a response within 6 weeks|If Swiss International Air Lines doesn't reply}, court action is the next step.

Thousands passengers have already recovered their indemnity through these services. Join them for Swiss International Air Lines Barcelona→Zurich?

Quanto tempo demora a receber a indemnização de 250 €?

Some passengers wait over 6 months for a response from Swiss International Air Lines. An expert can cut the delay considerably.

Imagine: while you go about your life, lawyers work to secure your 250€ for the Swiss International Air Lines Barcelona→Zurich flight. That's the benefit of a turnkey service.

O que fazer perante o silêncio ou recusada da companhia?

Don't take at face value Swiss International Air Lines's email claiming that Barcelona's airport was blocked by snow without consulting certified METAR data.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.