Disrupted flight (EC 261/2004)

Flight compensation Aegean Airlines:
Bordeaux — Heraklion

Planned legal compensation: 400 €

Was your flight between Bordeaux (BOD) and Heraklion International Nikos Kazantzakis Airport (HER) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Legal compensation: Aegean Airlines flight Bordeaux - Heraklion

Your Aegean Airlines flight from Bordeaux to Heraklion was delayed, cancelled or overbooked? Don't stay silent: EU regulation protects you.

Fortunately, for this route of 2 428 km, Regulation CE 261/2004 requires Aegean Airlines to pay you a fixed indemnity. This medium-haul distance places your flight in an intermediate bracket.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Bordeaux (BOD)
  • Arrival airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Flight distance: 2 428 km (~3h02)
  • Applicable compensation: 400 €

Note: only extraordinary circumstances (extreme weather, airspace closures, security threats) relieve Aegean Airlines from payment. Otherwise, the payout is owed.

How to know if the flight Aegean Airlines Bordeaux - Heraklion is eligible?

The 3-hour threshold is calculated when the aircraft doors open at Heraklion International Nikos Kazantzakis Airport. If this applies and the cancellation wasn't caused by force majeure, Aegean Airlines must pay you 400€.

Connecting passengers are also protected. If your first Aegean Airlines segment Bordeaux-Heraklion causes a knock-on delay, the indemnity is calculated on the overall arrival delay.

What are the conditions for Aegean Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Bordeaux airport.
  • Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Bordeaux, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Aegean Airlines compensation

The rule is simple: if Aegean Airlines's employees go on strike, it is a risk that {the airline|Aegean Airlines} must manage. Consequently, {your compensation|the 400€} is maintained.

In all cases, careful analysis of flight logs will confirm whether the causes cited were truly extraordinary. On a medium-haul, rerouting alternatives often exist.

What are your rights at Bordeaux airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Aegean Airlines must ensure the wellbeing of passengers stuck at Bordeaux. The threshold rises to 3 hours for flights of 1500 to 3500 km.

If your replacement flight is only the next day, Aegean Airlines must also cover your hotel night close to Bordeaux and the shuttle transfer between the airport and accommodation.

Steps: how to get your 400 € from Aegean Airlines?

The formal letter of claim and gathering evidence of the delay at Heraklion International Nikos Kazantzakis Airport (boarding pass) are essential steps to pressure {the airline|Aegean Airlines}.

Skip the complex forms on Aegean Airlines's website. Use a passenger defence portal to lock in your 400€ payout. For a medium-haul, the 400€ stake fully justifies professional help.

How long does it take to get the 400 € compensation?

A common question is about processing times. A claim filed directly to Aegean Airlines's customer service can take months, even half a year before you hear back.

The advantage of delegating your claim to a LegalTech firm is that they can speed up the process through industrialised follow-up and the prospect of litigation.

What to do faced with silence or refusal from the airline?

A refusal is never final. It's often a test in the claims process that professionals overcome routinely. Refuse to let this barrier deprive you of your 400€ rightfully owed.

The threat of court action often suffices to {make Aegean Airlines yield|unlock payment}. Airlines know that court fees would greatly surpass the 400€ owed.

Help & Information

Frequently Asked Questions: Flight Bordeaux - Heraklion

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Aegean Airlines flight from Bordeaux to Heraklion?

According to European Regulation EC 261/2004, the distance between BOD and HER being 2 428 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Aegean Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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