Flight compensation CityJet:
Nantes — London

Legal right: CityJet flight between Nantes and London

You travelled with CityJet from Nantes to London and the flight was disrupted? EU law mandates compensation when the airline is at fault.

With 499 km between Nantes Atlantique Airport and London City Airport, EU regulation grants you a fixed indemnity of 250€ per passenger.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Good to know? Even if CityJet is a airline based outside the EU, if the flight takes off from Nantes Atlantique Airport, CE 261 applies in full.

How to know if the flight CityJet Nantes - London is eligible?

Three criteria are required to establish your right to 250€: {delay exceeds 3h at London|flight cancelled less than 14 days before|boarding denied} — and {the cause is attributable to|CityJet is responsible for|the fault lies with} CityJet.

In the case of a flight suppression, if you were informed fewer than two weeks before your departure from Nantes, the CE 261 applies equally.

What are the conditions for CityJet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Nantes airport.
• Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

The impact of a strike on your CityJet compensation

Don't be misled by CityJet's vague terms: a "wildcat" or declared strike is the operational burden of the airline. On this short-haul, the internal/external strike distinction is the same.

Important nuance: if the cancellation is directly attributable to air traffic control, CityJet is exempted from the obligation to pay the 250€ compensation, while maintaining its duty of assistance.

What are your rights at Nantes airport in case of prolonged wait?

The duty of assistance is a essential provision of the EU text. Independently of the 250€ question, if the delay extends at Nantes Atlantique Airport, CityJet must distribute meal vouchers.

In case of a overnight flight delay, the regulation requires that lodging and transport to and from Nantes Atlantique Airport are entirely at the carrier's expense.

Steps: how to get your 250 € from CityJet?

It is strongly recommended to keep your CityJet boarding pass and all communications regarding the delay at Nantes Atlantique Airport. These documents are crucial for supporting your case.

If you don't have the time for lengthy email exchanges, delegating your claim to specialists is the fastest way to see your 250€ credited in your account.

How long does it take to get the 250 € compensation?

The paradox: the longer CityJet delays paying your 250€, the more the final bill risks growing in penalties. Lawyers exploit this fact to force the airline's hand.

Imagine: while you go about your life, lawyers work to secure your 250€ for the CityJet Nantes→London flight. That's the benefit of a turnkey service.

What to do faced with silence or refusal from the airline?

It is quite common for CityJet's systems to refuse by default your initial claim under a generic pretext that is unfounded.

If you are confident of your eligibility, you can approach the national aviation body of the departure country, or better still, escalate the case to court with a specialist legal counsel.