Flight compensation TAP Portugal:
Lisbon — Kiev

Refund and reimbursement for TAP Portugal: Lisbon to Kiev

The endless wait at Lisbon Portela Airport towards Kiev with TAP Portugal doesn't have to go uncompensated. Let's explore your options.

Departing from Lisbon Portela Airport, you are protected by EU law. The distance of 3 372 km determines the amount of your compensation. Your flight sits in the middle bracket.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Since the landmark CJEU judgment, significant arrival delays are treated like a cancellation for the right to compensation. This significantly strengthened the reach of CE 261.

How to know if the flight TAP Portugal Lisbon - Kiev is eligible?

To determine if your flight between Lisbon and Kiev is eligible for a payout, the key criterion is the arrival delay ({not the departure delay|measured at Boryspil International Airport}). It must be greater than 3 hours.

Even if TAP Portugal reroutes you, the 400€ compensation still applies if the arrival at Kiev exceeds 3 hours.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Kiev.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

The issue of strikes is a frequent sticking point in compensation cases. It is vital to distinguish between a strike by TAP Portugal's own staff (pilots, cabin crew) and an third-party strike.

In every scenario, close examination of records will establish whether the conditions were genuinely exceptional. On a medium-haul, rerouting alternatives often exist.

What are your rights at Lisbon airport in case of prolonged wait?

If Lisbon Portela Airport turns into your involuntary base because of TAP Portugal, the law stipulates that your essential requirements must be covered by the carrier. For a medium-haul flight, the right to care kicks in after 3 hours.

Even in force majeure cases, the right to assistance at Lisbon still applies. The hotel must be provided if TAP Portugal delays your flight overnight.

Steps: how to get your 400 € from TAP Portugal?

Starting a claim against TAP Portugal for a flight from Lisbon to Kiev can be daunting if you act without help. The airline's team frequently will invoke extraordinary circumstances to dodge liability.

By entrusting your LIS-KBP case to our experts, you benefit from the "no result, no charge" principle (you only pay if you win).

How long does it take to get the 400 € compensation?

Don't be surprised if you get no reply within two weeks. The average processing time for a carrier like TAP Portugal to finalise a compensation case typically ranges from 1 to 3 months.

If your case is particularly strong regarding the Lisbon - Kiev incident, some services buy out your right to compensation. You get your payout in record time!

What to do faced with silence or refusal from the airline?

The automated reply from TAP Portugal mentioning weather conditions for your Lisbon→Kiev flight is a classic. Eurocontrol archives are public and allow verification each excuse.

The prospect of legal proceedings is frequently enough to {make TAP Portugal yield|unlock payment}. Airlines calculate that litigation costs would far exceed the 400€ claimed.