Flight compensation TAP Portugal:
Lisbon — Kiev

Refund and compensation TAP Portugal: route Lisbon to Kiev

The LIS - KBP route operated by TAP Portugal experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Lisbon Portela Airport, you are protected by the EU's legal framework. The distance of 3 372 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if TAP Portugal is a non-EU airline, if the flight takes off from Lisbon Portela Airport, the European regulation applies in full.

How to know if the flight TAP Portugal Lisbon - Kiev is eligible?

To determine if your trip between Lisbon and Kiev entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Lisbon, the regulation applies in the same way.

What are the conditions for TAP Portugal to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Kiev.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to TAP Portugal (technical problem, sick crew, scheduling...).

The impact of a strike on your TAP Portugal compensation

If your TAP Portugal flight from Lisbon Portela Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Lisbon Portela Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Lisbon airport in case of prolonged wait?

If Lisbon Portela Airport airport becomes your temporary residence because of TAP Portugal, know that your essential needs must be covered by the carrier.

Your forced stay at Lisbon shouldn't cost you a penny more than originally planned for your LIS-KBP trip.

Steps: how to get your 400 € from TAP Portugal?

Starting a procedure against TAP Portugal for a flight from Lisbon to Kiev can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 400 € without stress.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like TAP Portugal to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and TAP Portugal systems.

What to do faced with silence or refusal from the airline?

The first refusal from TAP Portugal should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Lisbon Portela Airport airport to prove their faults.