Flight compensation VOLOTEA Airways:
Bordeaux — Tenerife

How to be compensated by VOLOTEA Airways on the Bordeaux (BOD) - Tenerife (TFS) line

From Bordeaux airport, your departure with VOLOTEA Airways to Tenerife didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 2 335 km of flight, the company VOLOTEA Airways is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight VOLOTEA Airways Bordeaux - Tenerife is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Tenerife South Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, VOLOTEA Airways owes you 400 €.

The compensation also covers boarding denials (overbooking). If VOLOTEA Airways sold more seats than planned and you stay on the tarmac at Bordeaux, the 400 € compensation is automatic.

What are the conditions for VOLOTEA Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Tenerife.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Bordeaux airport.
• Airline responsibility: The problem must be attributable to VOLOTEA Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your VOLOTEA Airways compensation

Don't be fooled by VOLOTEA Airways's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Bordeaux, assistance (meals/hotel) remains mandatory for VOLOTEA Airways.

What are your rights at Bordeaux airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Bordeaux, VOLOTEA Airways must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Bordeaux, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from VOLOTEA Airways?

The formal notice letter and the collection of evidence of delay at Tenerife South Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual VOLOTEA Airways flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Airlines like VOLOTEA Airways sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the VOLOTEA Airways flight from Bordeaux can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Bordeaux - Tenerife line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.